Privacy policy

PRIVACY POLICY

Last Updated: October 16, 2026

At Aura Jewel Hub, privacy is an important part of the trust we build with every customer. When you browse our website, place an order, contact us, or otherwise interact with our services, information may be collected or provided to us.

This Privacy Policy explains what personal information may be collected, why it may be used, how it may be protected, and what rights you may have.

This Policy is intended to comply with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. Who We Are

Aura Jewel Hub

Address:
2A Park Road North
Chiswick, London
W4 4QE
United Kingdom

Contact Person: BRIGHTON KIPKEMOI

Email: [email protected]

Website: https://www.aurajewelhub.com/

2. Information We May Collect

Depending on your interaction with our website, we may collect information including:

  • Name;

  • Email address;

  • Telephone number, where provided;

  • Billing address;

  • Delivery address;

  • Order information;

  • Product selections;

  • Payment transaction information;

  • Return and refund details;

  • Customer-service communications;

  • Technical information about your browser and device;

  • IP address;

  • Website usage information; and

  • Other information you voluntarily provide.

3. Information Provided During Checkout

When you place an order, we need certain information to complete the transaction and arrange delivery.

This can include your name, delivery address, contact details, selected products, order value, and transaction reference.

Payment-card details may be processed directly by the relevant payment provider rather than being stored by us.

4. Why We Use Personal Information

We may use information to:

  • Accept and fulfil orders;

  • Process payments;

  • Arrange delivery;

  • Send order confirmations;

  • Provide shipment updates;

  • Handle returns and refunds;

  • Respond to questions;

  • Provide customer assistance;

  • Prevent fraud and misuse;

  • Maintain transaction records;

  • Protect our website;

  • Improve our services;

  • Understand customer interaction with the website;

  • Comply with legal obligations; and

  • Establish, exercise, or defend legal claims.

5. Lawful Basis

Depending on the circumstances, personal information may be processed because:

  • Processing is necessary to perform a contract;

  • Processing is necessary to comply with a legal obligation;

  • We have a legitimate interest in operating and protecting our business;

  • You have provided consent; or

  • Another lawful basis recognised by applicable data-protection legislation applies.

We seek to ensure that processing is relevant and proportionate to the purpose for which information is used.

6. Payment Providers

Transactions may be completed through independent payment providers.

Those providers may collect and process payment information in accordance with their own privacy policies, security procedures, and legal obligations.

We do not intend to collect unnecessary full payment-card information through ordinary customer communications.

7. Shipping and Fulfilment

To deliver an order, relevant information may be provided to logistics providers, delivery carriers, fulfilment partners, or other service providers involved in completing your purchase.

Only information reasonably required for the relevant fulfilment purpose should be shared.

8. Cookies

Aura Jewel Hub may use cookies and similar technologies.

Cookies can support functions such as:

  • Shopping-cart operation;

  • Website security;

  • Remembering preferences;

  • Performance monitoring;

  • Analytics;

  • Website functionality; and

  • Marketing activities where lawfully permitted.

Where consent is legally required, appropriate consent mechanisms may be used.

9. Website Analytics

We may use analytics or technical tools to understand general patterns of website use, such as pages viewed, device type, browser information, approximate geographic information, and interaction with website features.

This information can help us identify technical problems and improve the shopping experience.

10. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

Nevertheless, no online system can guarantee absolute security.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for its intended purpose, including order fulfilment, accounting, customer support, legal compliance, fraud prevention, and dispute resolution.

The appropriate retention period may differ depending on the type and purpose of the information.

12. Your Data Protection Rights

Subject to applicable legal requirements and exemptions, you may have the right to:

  • Request access to your personal information;

  • Ask us to correct inaccurate information;

  • Request deletion of information;

  • Ask us to restrict certain processing;

  • Object to certain processing;

  • Request portability of certain information; and

  • Withdraw consent where consent is the lawful basis for processing.

Requests should be directed to:

[email protected]

13. Identity Verification

For certain privacy requests, we may need sufficient information to verify that the request genuinely relates to you.

Any verification information should be proportionate to the request.

14. Marketing

Where promotional communications are sent, we will seek to comply with applicable UK marketing and privacy laws.

You may unsubscribe from marketing communications where applicable.

Messages necessary to administer your order, such as order confirmations or important service communications, may still be sent when necessary.

15. Third-Party Services

The website may rely on third-party providers for functions such as hosting, payment processing, analytics, security, email delivery, and logistics.

Those providers may process personal information as necessary to perform their contracted services and meet legal requirements.

16. International Transfers

Where personal information is transferred outside the UK, appropriate safeguards will be considered and implemented where required by applicable UK data-protection law.

17. Changes to This Policy

We may revise this Privacy Policy when our services, technology, processing activities, or legal obligations change.

The revised version will be published on our website and will include an updated effective date.

18. Contact

Questions about privacy or personal information may be directed to:

BRIGHTON KIPKEMOI
Aura Jewel Hub
2A Park Road North
Chiswick, London
W4 4QE
United Kingdom

Email: [email protected]