Terms of service

TERMS OF SERVICE

Last Updated: October 16, 2026

Welcome to Aura Jewel Hub. These Terms of Service establish the rules governing your access to and use of our website and your purchase of products through our online store.

By accessing the website, you agree to use it responsibly and lawfully. By placing an order, you also agree to the terms applicable to that purchase.

These Terms are designed to operate alongside applicable UK consumer-protection laws and do not seek to remove rights that cannot legally be excluded.

1. About Aura Jewel Hub

Aura Jewel Hub provides an online shopping environment featuring selected lifestyle and home accessories, including:

  • Decorative trays;

  • Coasters;

  • Phone stands; and

  • Related products that may be introduced from time to time.

Business Address:
2A Park Road North
Chiswick, London
W4 4QE
United Kingdom

Contact: BRIGHTON KIPKEMOI
Email: [email protected]

2. Website Eligibility

You must use the website for lawful purposes.

By using the website, you agree not to:

  • Commit or facilitate unlawful activity;

  • Attempt to access restricted systems;

  • Circumvent security measures;

  • Upload malicious software;

  • Interfere with website operation;

  • Scrape or reproduce website content for unauthorised commercial purposes;

  • Submit fraudulent orders;

  • Abuse promotional offers; or

  • Misrepresent information when placing an order.

3. Product Descriptions

We make reasonable efforts to present our products accurately.

Images are intended to illustrate products, but colours may appear differently depending on lighting, screen settings, display technology, and individual device configurations.

Measurements, finishes, materials, and other product characteristics may be subject to reasonable manufacturing or presentation variations.

Nothing in this section affects statutory rights where a product does not conform to its legal or contractual description.

4. Product Availability

Products are offered subject to availability.

If an item becomes unavailable after an order is placed, we may contact you regarding an appropriate solution, including replacement or refund where applicable.

5. Pricing

Prices displayed at checkout apply to the relevant order unless an obvious pricing error has occurred.

Our stated shipping arrangement is:

Free shipping, with a US$5.99 shipping charge for orders below US$10.

Any applicable taxes, duties, or additional charges will be communicated where required by law.

6. Placing an Order

Before completing your purchase, you should review:

  • Selected products;

  • Quantities;

  • Delivery information;

  • Shipping charges;

  • Total order value; and

  • Payment information.

UK distance-contract rules require specified information to be made available before the consumer becomes bound, and electronic ordering must clearly communicate that placing the order creates an obligation to pay.

7. Order Acceptance

Submission of an order does not necessarily mean that the order has been accepted in every circumstance.

We may need to verify payment, stock availability, delivery information, or other order details.

Where an order cannot be fulfilled, we will take reasonable steps to notify the customer and arrange an appropriate resolution.

8. Contract Confirmation

For qualifying distance contracts, confirmation of the contract and required information will be provided on a durable medium as required by applicable law.

9. Payment

You agree to provide valid payment information and confirm that you are authorised to use the selected payment method.

Payment processing may be performed by third-party payment providers.

10. Delivery

Delivery arrangements are described in our Shipping Policy.

While we endeavour to meet stated estimates, actual delivery can be affected by carriers, weather, public holidays, logistical disruptions, customs processes, and other circumstances.

Where a mandatory statutory delivery deadline applies, we will comply with that requirement.

11. Cancellation and Returns

Qualifying consumer purchases may benefit from statutory cancellation rights.

Our Return and Refund Policy explains the practical process for exercising cancellation rights and requesting refunds.

Nothing in these Terms limits statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods.

12. Intellectual Property

The content of Aura Jewel Hub's website may include protected intellectual property such as:

  • Written content;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Logos;

  • Layouts;

  • Branding;

  • Design elements; and

  • Other original materials.

Unless authorised by us or permitted by law, you may not reproduce, distribute, modify, publish, sell, or commercially exploit such material.

13. Reviews and Customer Content

If the website permits customer reviews or other submissions, you must ensure that your content is lawful, truthful, non-infringing, and not abusive or misleading.

We may remove content that violates applicable rules or legal requirements.

14. Third-Party Services

Some website functions may be provided through third-party technology.

Third-party providers may operate under separate terms and privacy policies.

15. Website Availability

We aim to provide a stable shopping environment, but temporary interruptions may occur.

We may perform maintenance, security updates, technical improvements, or emergency repairs without advance notice where reasonably necessary.

16. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including applicable statutory consumer rights and liabilities for matters for which exclusion is prohibited by law.

Subject to that limitation, we will not be liable for losses that are unforeseeable, indirect, or outside the normal scope of the transaction where such exclusion is legally permitted.

17. Force Majeure

We are not responsible for failure or delay caused by events reasonably beyond our control, including natural disasters, severe weather, transport failures, strikes, government restrictions, widespread outages, cyber incidents, or major infrastructure failures.

We will take reasonable steps to minimise disruption.

18. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, nothing in these Terms is intended to deprive you of mandatory consumer protections applicable in your place of residence.

19. Changes to These Terms

We may update these Terms periodically.

Changes will become effective when published on the website, subject to any contractual or statutory requirements that apply to existing orders.

20. Contact

Aura Jewel Hub
Attn: BRIGHTON KIPKEMOI
2A Park Road North
Chiswick, London
W4 4QE
United Kingdom

Email: [email protected]