Shipping policy

SHIPPING POLICY

Last Updated: October 16, 2026

At Aura Jewel Hub, we know that the anticipation of receiving a new home accessory is part of the shopping experience. From the moment an order is confirmed, we aim to prepare it carefully and move it through the delivery process efficiently.

This Shipping Policy explains our shipping charges, processing arrangements, delivery expectations, and procedures for shipment-related issues.

1. Shipping Charges

Our current shipping structure is straightforward:

Orders of US$10 or more: Free shipping

Orders below US$10: US$5.99 shipping fee

The applicable shipping charge will be shown during checkout where relevant.

2. Order Processing

Orders are normally prepared after payment has been successfully authorised.

Processing may be affected by:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Weekends;

  • Public holidays;

  • Operational requirements; or

  • Unexpected fulfilment circumstances.

We endeavour to dispatch orders as promptly as reasonably practicable.

3. Delivery Estimates

Estimated delivery times, where provided, are intended as reasonable estimates rather than absolute guarantees unless expressly stated otherwise.

Delivery may take longer because of circumstances beyond our reasonable control, including carrier congestion, severe weather, public holidays, transport interruptions, customs procedures, or inaccurate delivery information.

4. Delivery Address

Customers are responsible for ensuring that delivery information is complete and accurate.

Before submitting an order, please check:

  • Recipient name;

  • Building or house number;

  • Street;

  • City or town;

  • Postcode;

  • Country; and

  • Contact details.

An incomplete or incorrect address may result in delay, failed delivery, or return of the parcel.

5. Tracking Information

Where a carrier provides tracking, tracking details may be supplied to you after dispatch.

Tracking information is provided to help you follow the shipment and may be subject to carrier updates.

6. Delivery Attempts

The carrier may make delivery attempts or provide instructions for rescheduling, collection, or safe receipt.

If a parcel cannot be delivered because the address supplied was incorrect or because required delivery instructions were not followed, additional delivery arrangements may be necessary.

7. Delayed Shipments

We understand that delays can be frustrating.

If your order has not arrived within the expected delivery period, please contact us with:

  • Your order number;

  • Name;

  • Delivery address;

  • Order date; and

  • Any tracking information available.

We will review the situation and take reasonable steps to assist.

8. Lost Parcels

If tracking indicates that a shipment is lost or the parcel has not arrived after the relevant delivery period, please contact us.

We may communicate with the carrier or fulfilment provider to investigate the shipment.

Nothing in this Policy removes or limits any statutory rights you may have regarding non-delivery.

9. Damaged Packages

If a package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the packaging and product may help us determine the nature of the damage and communicate efficiently with the relevant carrier or fulfilment partner.

10. International Delivery

Where international delivery is available, the customer may be responsible for import duties, taxes, customs fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

International delivery may also be affected by customs processing and local regulations.

11. Delivery Restrictions

Some locations may be subject to carrier restrictions or limited delivery options.

Where known, relevant restrictions and available delivery methods will be presented during the ordering process.

UK distance-selling requirements also address the need to provide consumers with relevant delivery information and applicable restrictions before they become bound by the contract.

12. Statutory Delivery Rights

Nothing in this Shipping Policy is intended to remove statutory rights.

Where applicable UK law imposes a specific delivery obligation or remedy for non-delivery, that legal requirement will apply.

13. Shipping Enquiries

For delivery questions, please contact:

BRIGHTON KIPKEMOI
Aura Jewel Hub
2A Park Road North
Chiswick, London
W4 4QE
United Kingdom

Email: [email protected]